Privacy policy

BOBHEAD LTD
Unit 30,
NEW HALL HEY BUSINESS PARK,
Rawtenstall, Rossendale BB4 6HL.
sales@bobhead.co.uk

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from bobhead.co.uk (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain details about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse, we gather information about the web pages or products you view, the websites or search terms that referred you to us, and how you interact with the Site. We refer to this as “Device Information.”

How We Collect Device Information:

  • Cookies: Data files stored on your device that often include an anonymous unique identifier. For more info, visit allaboutcookies.org.
  • Log files: Record actions on the Site, including your IP address, browser type, ISP, referring/exit pages, and timestamps.
  • Web beacons, tags, pixels: Electronic files that track how you browse and interact with the Site.

When you make or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing and shipping addresses, payment details, email, and phone number. This is referred to as “Order Information.”

We will never contact you via SMS or email unless you've opted in at checkout or through another sign-up process on the site. You can unsubscribe from our email marketing at any time via the link in our emails.

Throughout this Privacy Policy, “Personal Information” encompasses both Device Information and Order Information.

How We Use Your Personal Information

We primarily use your Order Information to fulfill orders made on the Site (processing payments, organizing shipments, providing invoices/confirmation). Additionally, we may use this information to:

  • Communicate with you;
  • Detect fraudulent or risky orders;
  • Provide marketing or product updates aligned with your preferences.

The Device Information helps us to:

  • Screen for risks such as fraud (e.g., via IP address);
  • Improve our Site through analytics on how visitors browse and interact, and to evaluate marketing effectiveness.

Sharing Your Personal Information

We share your data with third-party services that assist us:

  • Shopify powers our online store—more info at Shopify Privacy.
  • Google Analytics helps us understand site usage—see Google's privacy info here. You can opt-out using this link.

  • Trusted third-party providers like Gorgias for customer support.

Your information may also be shared to comply with laws, respond to lawful requests or protect our rights.

Behavioral Advertising

We may use your Personal Information to deliver targeted ads or marketing messages you might find interesting. For details on targeted advertising, visit the NAI’s educational page at NAI How It Works.

You can opt out of targeted ads via:

You can also visit the Digital Advertising Alliance’s opt-out portal: aboutads.info.

Do Not Track

Our Site does not alter data collection practices based on Do Not Track signals from browsers.

Your Rights

If you're a European resident, you have rights to access, rectify, or delete your personal data. To exercise these rights, contact us through the details below.

Please note your data may be processed outside Europe (e.g., Canada, U.S.) for order fulfillment or legitimate interests.

Data Retention

We keep your Order Information for our records until you request its deletion.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.

Section 1 — What Do We Do With Your Information?

When you buy from us, we collect personal details you provide, such as your name, address, and email.

While browsing, we automatically receive your device’s IP address, browser details, and operating system info.