Returns (UK Only)

Nothing in this Returns Policy affects your statutory rights.

You have 30 days from your dispatch date to return your item. 

Orders placed from Friday 14th November to 31st December 2024 will have an extended returns window until the end of January 2025.

Click here to return your items

Return Condition: 

BOBHEAD & our fulfilment partner will inspect all returns. The return policy for orders sold by BOBHEAD is at the discretion of the brand. All items must be returned unworn/unused and in the same condition as when they were received in order for us to issue a full refund. In addition to the original packaging, all tags and labels should be attached (e.g., shoes should be returned with the original shoe box). 

All NON UK customers need to arrange there own method of return. Please send the address provided.

We are aiming to offer new fulfilment and return options in 2025 and we are currently hard at work to ensure this happens. We thank you for your continued support.

Return Address: 

BOBHEAD Ltd

3P Logistics,

Lockett Road,

South Lancs Industrial Estate,

Ashton In Makerfield,

WN4 8DE,

United Kingdom

Late Returns:

We don't accept returns for unwanted items after the relevant returns period above.

Responsibility:

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate them (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Refunds:

Please allow 5-7 working days for your return to be processed from the day we receive the parcel back with us.

 

BOBHEAD's Seamless Order Process 

Order Placement:

Ordering on BOBHEAD's website (powered by Shopify) is a breeze!

Confirmation and Reference Number:

After payment confirmation, we'll send you a confirmation email along with a unique order number for easy tracking.

Processing Your Order:

Your order data is swiftly transferred to our fulfilment centre, where our dedicated team begins processing your order right away.

Picking and Packaging:

Each order is given special attention. Our team locates, picks, and carefully packages your items for dispatch.

Tracking Information:

Before shipping, each package is labelled with a tracking number. You'll receive this number to monitor your order's journey.

Same-Day Dispatch:

Orders placed before 14:00 London UK time are picked and dispatched on the same day.

Next-Day Processing:

Orders after 14:00 are processed the following day, except on weekends outside of peak periods. 

Delivery:

Sit back and relax! Your goods will be swiftly delivered to your doorstep. 

International Deliveries:

For international deliveries, BOBHEAD DOES NOT cover duties, taxes or customs charges which may apply and vary based on the product and destination.

Order Amendment(s)

Sometimes you may want to change your address or realise you ordered the wrong size etc. As soon as you realise this please get in touch and advise our customer service team.

Depending on the stage your order is at will determine whether or not we are able to amend your order on your behalf. 

Once items are beyond "picking" stage we cannot amend your order so you will need to return your order once it arrives.

 

Insurance:

BOBHEAD recommends that customers arrange for insurance protection to cover large value orders.

Fair Use:

Where we suspect fraudulent activity and/or we notice unusual or suspicious activity with your account, we might have to withhold issuing a refund and block your account and any associated accounts.

Such activity includes but is not limited to: claims relating to orders not being received, items missing, ordering and returning loads; unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods, then returning them; where we refuse multiple returns by you; or returning items worn/used and not matching what was originally ordered.

Please note: we reserve the right to take legal action against you if the items you return don't match what you ordered.

Wrong Item Received

We aim to always send the correct item, however like every business human error can occur and a genuine mistake can be made. This is a rare occurrence. If this happens return your item as normal and mark your return form were it states "wrong item" 

If you do not complete and return your form this may lead to further delay in resolving your issue.

Exchanges

We don’t offer exchanges. All returned items will be refunded once they arrive at our warehouse. Need it in a different size or colour. All you need to do is place a new order and we will get to work.

Lost in Transit?

If your goods are lost in transit, we'll initiate a claim and investigation process promptly, this can take up to 14 working days.

If you request your item be left in a safe location, with a neighbour, friend or family member or on your door step, your order then becomes your responsibility,

Returns lost in transit are your responsibility. You will need to raise a claim with your nominated courier. 

Faulty Items

What should you do?

We serve thousands of customers so it can happen on occasion.

Before returning your item please contact customer service with an explanation of your issue. We also recommend you provide a photograph(s) as a point of reference. You will then be advised how to proceed.

sales@bobhead.co.uk

Did you buy from BOBHEAD.co.uk?

There are alot of scammer sites out there, we report these when it is brought to our attention. Please make sure you purchase directly from BOBHEAD.co.uk or one of our Authorised Retailers

https://bobhead.co.uk/pages/authorised-retailers

If you see deal that is "too good to be true" it is likely a scam so we encourage you to contact us so we can check and validate on your behalf.

Locations not available

We aim to deliver to as many locations as possible however some of our chosen couriers do not offer a service for these locations or we are unable to find a cost effective option for “you” the customer.

Below is a list of locations that we cannot service at the moment. 

• Afghanistan
• Belarus
• Bolivia
• Cuba
• Ghana
• Iran
• Ivory Coast
• Kuwait
• Kyrgyzstan
• Nieu
• Nigeria
• Nevis
• North Korea
• Russia
• Sao Tome & Principe
• Somalia
• Sudan
• Syria
• Tahiti
• Western Samoa

Discount Code

Your 10% off introductory discount is a one time use only so please ensure you check our size guides and if unsure we recommend you order 2 or more sizes to avoid missing out on your discount.

If an item is returned your code cannot be reapplied.

All gift cards are non refundable.